Refund and Return Policy

Website: https://iptvsmartersfr-pro.com
Contact Email: [email protected]

1. Digital Product Notice

All services and subscriptions provided by iptvsmartersfr-pro.com are digital products. Once the subscription or service is delivered and activated, it is considered used and non-returnable.

2. No Refund Policy

We maintain a strict no refund policy on all purchases unless one of the following conditions is met:

You may be eligible for a refund if:

• You did not receive your IPTV service within 24 hours of payment, and you contacted support but received no solution.
• The service was not functional at all, and our support team was unable to resolve the issue within 48 hours.

In these rare cases, a full or partial refund may be granted at our discretion.

3. Exceptions – No Refund Granted If:

We do not offer refunds in the following situations:

• You changed your mind after purchase
• You didn’t follow the instructions correctly
• Your device, app, or internet connection is incompatible or unstable
• You used the service for a while and then requested a refund
• You were banned or blocked due to a violation of our terms of service

4. Trial Recommendation

We strongly encourage customers to request a free trial (if available) before purchasing a subscription to ensure service compatibility and satisfaction.

5. How to Request a Refund

To request a refund, contact us within 48 hours of your order at:
📧 [email protected]

Include the following details:

• Your order number or payment reference
• The email address used for the purchase
• A detailed explanation of the issue

All refund requests are manually reviewed, and we reserve the right to approve or deny any claim.

6. Chargebacks & Disputes

If you initiate a chargeback without contacting us first, your account may be permanently banned. We are always available to resolve issues via email support.